eIQdigital helps Home Services firms build long-term relationships with their customers through an exceptional myAccount Servicing experience.
If you are a Home Services firm, how do you keep your customers happy? Customers only call when they have a problem and when they do, they want your service ASAP! Managing dips and spikes for service requests impacts your business in so many ways.
How do you…
- Build a consistent, on-going relationship with your customers?
- Transform your business from job-based and transactional to subscription-based and relationship?
- Change customer experience from apprehension and frustration over an urgent repair request to confidence and satisfaction derived from a pro-active, preventative service approach?
eIQdigital can help transform your business and your customer relationships!
Building long-term relationships with your customers is critical to you meeting your business goals. The new generations of homeowners are looking for the convenience, security and personalized experience of a great digital myAccount. This trend is growing everyday as energy prices rise and households add new devices and capabilities like Smart Thermostats, EV's, Solar, Batteries and the expanding universe of Smart Home Energy Devices.
eIQhome Home Energy Management Platform
Provides the most advanced yet consumer-friendly Home Energy Management myAccount experience available. Your customers will love the convenience of your branded version of the eIQhome myAccount for requesting service calls, setting up budget and usage alerts, managing their account and keeping a history of their past services.
In addition, the eIQhome platform will help your customers become more proactive with their home energy by helping them easily understand how much energy they are using and how much it's costing them with alerts available should something go wrong.
Finally the eIQhome platform provides you the opportunity to transform your customers from being transactional and event driven to highly loyal customers where your brand is top-of-mind.